Shipping / Returns Policy

Shipping & Costs

Alina Collections ships Australia wide Free of charge.
Shipping within Australia is sent via Australia Post and arrives within 2 - 7 days from purchase.

For all regional areas, delivery is between 5 - 10 working days.
New Zealand shipping costs : $30

Rest Of the World shipping costs : $45

Order Information:

For all online customer service and product enquiries, please email info@alinacollections.com.au

If for any reason your items purchased are sold out, we will notify you as soon as possible and you will receive an immediate refund if we are unable to source the item in the time frame required.  

Returns:

Alina Collections will gladly exchange or issue a store credit on full priced items returned within 7 days of purchase. Garments must be in original condition and all original tags must be attached with proof of purchase.  Our store does not offer Refunds. 

In accordance with the ACCC if the garment you have received has a  fault then we have the right to repair the fault and send it back to you, or replace it with a new garment.  In the event that we are unable to repair or replace the faulty item then we will refund you in full for your purchase.

Alina Collections will honor the Exchange / Store Credit on the following terms:

- All Tags must remain in place, If the returns tag is not secured on the garment the return will not be accepted

- If there is any indication that the Garment has been worn, washed or altered it will not be accepted.

- All returns must be accompanied by a returns authorisation number and a copy of the receipt.

All Sale and Promotional items are final and no refunds or exchanges are offered.

To obtain an authorisation number you will need to contact us via email info@alinacollections.com.au

All Returns must be sent to:

Alina Collections

45D Old Prospect Rd,

South Wentworthville NSW 2145

On receipt of the item they will be checked and once cleared, you will either receive your new item for exchange, or store credit note. You will receive notification of this through email.

Important Information:

We do not refund initial shipping charges for goods returned (other than for faulty items).Your own return postage costs are not refundable.